On June 5, 2017, the Pro Shop will be closing permanently and UFC Bucks will expire. For questions, please call your Joe Hand Promotions Rep.
1. General Information

Welcome to the UFC Pro Shop!

So here’s the deal. The UFC Pro Shop has been set up to enable YOU – the UFC pay-per-view buyer – to (a) choose the promotional material you want to receive from us (b) customize print items like posters and tent cards and (c) buy UFC related products for your bar.

If you don`t have time to use the Pro Shop before an event, no worries, we will automatically send you a promotional kit similar to the ones you’ve been receiving in the past.

Buy a UFC pay-per-view - get “UFC Bucks”

Each time you pay for a UFC pay-per-view event, we will deposit (depending on the size of your bar) 80 UFC Bucks into your account. These Bucks can be used to purchase a variety of products from the Pro Shop.

80 UFC Bucks:THIS AMOUNT REPRESENTS THE VALUE OF THE PROMO ITEMS YOU HAVE RECEIVED FOR ALL PRIOR UFC EVENTS

When you place your own order for an event, you can elect to apply all, some or none of your Bucks to the order and can charge any balance to a credit card using our Secure Payment Gateway.

Apply all, some or none of your UFC Bucks to your order. To purchase additional items beyond, say, 80 UFCB’s, charge it to your credit card. If you do not use all of your 80 UFC Bucks, your balance will be stored in your account and will be available to you for future use.

Get your Order in on time:

Make sure you place your order in time for the upcoming event: the deadline is 2 Fridays prior to Event Day at 12pm ET. If you have paid for the event and haven`t placed your order by this day, we`ll automatically create an order and send you event posters. The balance of your UFCBs will be banked and can be used at a later time.

2. Log-in

HOW TO LOGIN:

To view items and order good, you must be logged in. Your username is your email address and your password is the one you received via email or from your Joe Hand Promotions Rep. Click the Partner Log-in link at the top of the page to log-in then click the Home page or the Products menu to start browsing.

Forgot your Password?

No problem, just click the Partner Log-in link, then click the Forgot Password link on the login page, then enter your email address on the remind page and we`ll send your password. IF YOU DON`T HAVE A VALID EMAIL ADDRESS associated with your Account, please contact your Joe Hand Promotions rep at 1-800-557-4263

3. Browsing the Catalog

1. After login, use the top menu, the category images or the featured products on the home page to view and select items.

2. Click “Add to Cart” to add an item, use the quick cart summary at upper right to view your cart contents at any time (you can also delete products from the quick view) or click the “Checkout” button to view, remove or change quantities of the items you have added.

3. In a rush? Select a Sample Kit. We’ve pre-designed a number of kits (that don’t require more than your allotted UFC Bucks) to make it easy for you! Just click on the Sample Kit Button.

4. Checkout, Shipping & Payment

HOW TO CHECK OUT

Once you have selected a number of items to be included in your shopping cart, please click one of the “checkout” links and follow the very simple steps for shipping and payment.

If you have multiple locations, you will be able to select each location to which you want your order replicated during checkout

SHIPPING & HANDLING DETAILS

Once processed, orders will require 2-3 business days for delivery.

If you have more than one location, you can create kits for each location.

Venues - If you have more than one venue, you can specify to which venue each item on your order should be shipped.

PAYMENT INFORMATION

You can use UFC Bucks, your credit cards or a combination of both to cover the total cost of your order.

5. My Account & Order History

YOUR ACCOUNT

Here is where you can see the history of your orders, as well as manage your addresses, personal information and payment profiles.

KIT RE-ORDERING

All of your past event’s orders will be available in the “My Account” area. Just click “YOUR ACCOUNT” and select the link to “History and details of my orders”.

To order the same promotional kit as you did last time: simply click “Re-order” on a past purchase and we will put the order items into a NEW order for you.

6. Customer Service

For assistance via phone, please call your account manager at Joe Hand Promitions - 1-800-557-4263. The Call Center is open from Monday to Friday 7am to 6pm Pacific Time, Saturday 7am to 4pm Pacific Time

To contact customer service for more assistance, please click here to send us an email

Note: Many order related questions can be answered by browsing through our FAQ`s.

*If your inquiry is related to UFC.com, UFC events, or UFC fighter information, please click here

UFC Pro Shop: Shipping and Security Policy

SHIPPING

Our current order processing time is 5-7 business days for in-stock merchandise. During this processing time your online order is transmitted to our fulfillment centre, safely packed, and processed for shipment as quickly as possible.

Please note:

  • A “5-Day” shipping method indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our fulfillment center.
  • Orders will begin processing the following business day.

We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using the “Contact Us” tab on the home page and make sure to include the following information:

  • Order number
  • Name, Phone Number, Email Address and Name of Commercial Establishment

SECURITY

Secure Shopping Guarantee

We take security very seriously. All credit card and personal information is encrypted utilizing Secure Sockets Layer (SSL) server technology before being transmitted over the internet. All information that you provide during the shopping process is encrypted for your protection and held completely confidential

We guarantee that every purchase you make will be 100% safe. This means that you pay nothing if unauthorized charges are made to your credit card as a result of shopping at our store. Under the Fair Credit Billing Act, your bank cannot hold you responsible for more than $50.00 of fraudulent charges. In the event of any unauthorized use of your credit card, please notify your credit card provider in accordance with its reporting rules and procedures.

Contact us

1-800-557-4263

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