On June 5, 2017, the Pro Shop will be closing permanently and UFC Bucks will expire. For questions, please call your Joe Hand Promotions Rep.
1. General Information

Welcome to the UFC Pro Shop!

So here’s the deal. The UFC Pro Shop has been set up to enable YOU – the UFC pay-per-view buyer – to (a) choose the promotional material you want to receive from us (b) customize print items like posters and tent cards and (c) buy UFC related products for your bar.

If you don`t have time to use the Pro Shop before an event, no worries, we will automatically send you a promotional kit similar to the ones you’ve been receiving in the past.

Buy a UFC pay-per-view - get “UFC Bucks”

Each time you pay for a UFC pay-per-view event, we will deposit (depending on the size of your bar) 80 UFC Bucks into your account. These Bucks can be used to purchase a variety of products from the Pro Shop.

80 UFC Bucks:THIS AMOUNT REPRESENTS THE VALUE OF THE PROMO ITEMS YOU HAVE RECEIVED FOR ALL PRIOR UFC EVENTS

When you place your own order for an event, you can elect to apply all, some or none of your Bucks to the order and can charge any balance to a credit card using our Secure Payment Gateway.

Apply all, some or none of your UFC Bucks to your order. To purchase additional items beyond, say, 80 UFCB’s, charge it to your credit card. If you do not use all of your 80 UFC Bucks, your balance will be stored in your account and will be available to you for future use.

Get your Order in on time:

Make sure you place your order in time for the upcoming event: the deadline is 2 Fridays prior to Event Day at 12pm ET. If you have paid for the event and haven`t placed your order by this day, we`ll automatically create an order and send you event posters. The balance of your UFCBs will be banked and can be used at a later time.

2. Log-in

HOW TO LOGIN:

To view items and order good, you must be logged in. Your username is your email address and your password is the one you received via email or from your Joe Hand Promotions Rep. Click the Partner Log-in link at the top of the page to log-in then click the Home page or the Products menu to start browsing.

Forgot your Password?

No problem, just click the Partner Log-in link, then click the Forgot Password link on the login page, then enter your email address on the remind page and we`ll send your password. IF YOU DON`T HAVE A VALID EMAIL ADDRESS associated with your Account, please contact your Joe Hand Promotions rep at 1-800-557-4263

3. Browsing the Catalog

1. After login, use the top menu, the category images or the featured products on the home page to view and select items.

2. Click “Add to Cart” to add an item, use the quick cart summary at upper right to view your cart contents at any time (you can also delete products from the quick view) or click the “Checkout” button to view, remove or change quantities of the items you have added.

3. In a rush? Select a Sample Kit. We’ve pre-designed a number of kits (that don’t require more than your allotted UFC Bucks) to make it easy for you! Just click on the Sample Kit Button.

4. Checkout, Shipping & Payment

HOW TO CHECK OUT

Once you have selected a number of items to be included in your shopping cart, please click one of the “checkout” links and follow the very simple steps for shipping and payment.

If you have multiple locations, you will be able to select each location to which you want your order replicated during checkout

SHIPPING & HANDLING DETAILS

Once processed, orders will require 2-3 business days for delivery.

If you have more than one location, you can create kits for each location.

Venues - If you have more than one venue, you can specify to which venue each item on your order should be shipped.

PAYMENT INFORMATION

You can use UFC Bucks, your credit cards or a combination of both to cover the total cost of your order.

5. My Account & Order History

YOUR ACCOUNT

Here is where you can see the history of your orders, as well as manage your addresses, personal information and payment profiles.

KIT RE-ORDERING

All of your past event’s orders will be available in the “My Account” area. Just click “YOUR ACCOUNT” and select the link to “History and details of my orders”.

To order the same promotional kit as you did last time: simply click “Re-order” on a past purchase and we will put the order items into a NEW order for you.

6. Customer Service

For assistance via phone, please call your account manager at Joe Hand Promitions - 1-800-557-4263. The Call Center is open from Monday to Friday 7am to 6pm Pacific Time, Saturday 7am to 4pm Pacific Time

To contact customer service for more assistance, please click here to send us an email

Note: Many order related questions can be answered by browsing through our FAQ`s.

*If your inquiry is related to UFC.com, UFC events, or UFC fighter information, please click here

UFC Pro-Shop ORDER, Delivery AND Exchange FAQ’s

1. HOW DO I TRACK MY SHIPPED ORDER?

You can track your shipped order by clicking the "Track My Orders" link at the bottom of the website.

Each shipped item on your order will have a ship date, shipping method, and tracking number listed next to it. For more detailed tracking information, simply click on the tracking number in “Your Order History” which will redirect you to the FedEx website.

For any of the following situations, please contact our fulfillment center at (905) 267-2129:

  • If the tracking information provided has not been updated yet
  • If the tracking information provided appears invalid
  • If an item does not have a tracking number, please rest assured that it will still arrive within the delivery timeframe listed at checkout.
  • If your order was shipped to an incorrect address, is being held by the shipper, or was returned to us as undeliverable


2. My order was returned to you by the shipping carrier. What happens next?

If your shipment is deemed undeliverable for any reason, it may be returned to our fulfillment center. Some common reasons for packages being Returned To Sender (RTS) are as follows:

  • Invalid address
  • Missing apartment/suite number
  • Recipient unavailable to accept delivery
  • Package severely damaged in transit

If your package has not been returned yet and cannot be delivered, please contact our fulfillment center at (905) 267-2129

If your package was undeliverable and returned to our fulfillment center by the shipping carrier, please contact us using the "Ask a Question" tab above and make sure to include the following information:

  • Order number
  • Items not received
  • Any recent communication with the shipping carrier
  • Correct shipping address (if applicable)

Once we receive your inquiry, we can help expedite your re-shipment.

3. AM I ELIGIBLE TO RECEIVE A REFUND on any orders?

Refunds are not provided for items purchased through the Pro-Shop. However, in the event of an item being damaged, exchanges for items of equal value will be provided.

4. Can I cancel my order?

We regret that we are not able to cancel orders once they have been transmitted to our fulfillment center.

When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment (or debit to your UFC Buck Account) is verified by our system. Shortly thereafter, your order is transmitted to our warehouse and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage

5. My order is being held by the shipping carrier. What should I do?

If your shipment is deemed undeliverable for any reason, it may be held by the shipping carrier until the issue can be corrected. Some common reasons for packages being undeliverable are as follows:

  • Invalid address.
  • Missing apartment/suite number.
  • Recipient unavailable to accept delivery.

Please note:

  • When applicable, where a Receiver is not available to accept a delivery attempt by FedEx, the Shipment will be held at an authorized FedEx location for in-person pickup. Shipments held for pickup will be held at the authorized FedEx location for at least five business days. If the Receiver fails to pick up the Shipment during this time, FedEx may return the Shipment to the Shipper at the Shipper’s expense.
  • If the package is returned to us by the shipping carrier, please review FAQ #2 above.

Once we receive your inquiry, we will attempt to correct the issue with the shipping carrier. If we are unable to resolve the problem directly, we may re-ship your order.

6. How can I remove items from an order I've already placed?

We regret that we are not able to remove items from orders once they have been submitted for processing by our fulfillment center.

When you submit your order, it is instantly entered into our database, your order confirmation e-mail is sent, and your payment is verified by our system. Shortly thereafter, your order is released for processing by our fulfillment center and can no longer be modified in any way. We hope that in most cases this expedited order process works to your advantage.

7. My order was shipped to the wrong address. What do I do now?

Unfortunately, we are not able to change the shipping address on orders once they've been transported from the fulfillment center. However, please contact our fulfillment center at (905) 267-2129 to inquire about delivery of your package. For delivery of promotional kits for all future UFC events, please contact your Premium Sports representative to ensure your correct address is reflected in their system.

  • If your order has an incomplete address and is currently being held by the shipping carrier, please contact our fulfillment center at (905) 267-2129. Or, if your shipment has already been returned to us as undeliverable, please contact our fulfillment center at (905) 267-2129.
  • If your order was shipped to a completely different address (such as an old address or your billing address) and it will likely be delivered, then we will need confirmation that the order is being returned to us before we can re-ship your order. In these cases, please contact our fulfillment center at (905) 267-2129.

8. What else do I need to know about FedEx?

Address Correction

  • An additional charge will be applied where the Receiver’s address is incorrect, incomplete or illegible.

Redirect in Transit

  • An additional charge will be applied to any Shipment requiring a change of delivery address while in transit. Where such change is requested, it must be submitted in writing by the Shipper.

Delivery

  • FedEx will deliver the Shipment to the delivery address (or applicable shipping agent locations, where shipping agents are used) indicated on the Bill of Lading. FedEx is not required to deliver the Shipment to any particular person, whether or not specifically identified on the Bill of Lading. The Receiver of any Shipment is deemed to appoint the individual who signs for the Receiver’s Shipment on delivery as the Receiver’s agent to accept delivery on the Receiver’s behalf.
  • FedEx reserves the right to withhold delivery of a Shipment and/or return the Shipment to the Shipper (at the Shipper’s expense) if a proof of delivery signature cannot be obtained from an individual that appears to FedEx’s driver to be over the age of majority. If FedEx is unable to complete delivery of a Courier Shipment (after at least one attempt), a notice of delivery will be left at the delivery address setting out instructions for the Receiver to pick up the Shipment. In the case of a Freight Shipment, if FedEx is unable to complete delivery on the first attempt, the Shipment will be returned to the applicable FedEx facility and FedEx will contact the Shipper for further instructions. If a Freight Shipment is returned to the Shipper, such return will be at the Shipper’s expense.

Contact us

1-800-557-4263

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